Terms & Conditions

Last Updated: April 3, 2025

Welcome to UrbanCravin! These Terms and Conditions outline the rules and regulations for using our website, www.urbancravin.com. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

General Information

  • UrbanCravin sells clothing and accessories for men and women across India.
  • We reserve the right to modify or update these terms at any time without prior notice. Continued use of our website implies acceptance of any revisions.

Eligibility

  • You must be at least 18 years old to make purchases on our website.
  • By placing an order, you confirm that all information provided is accurate and complete.

Orders and Payments

  • All orders are subject to acceptance and availability.
  • Prices listed on our website are final and inclusive of applicable taxes.
  • We accept multiple payment methods, including UPI, debit/credit cards, and net banking.
  • UrbanCravin reserves the right to cancel orders due to stock unavailability, pricing errors, or payment issues.

Shipping and Delivery

  • We ship across India. The estimated delivery timeframe is between 7 to 15 working days.
  • The complete shipping process takes 5 to 7 working days before dispatch.
  • Delays due to unforeseen circumstances (e.g., courier issues, natural disasters) are beyond our control.

Returns, Exchanges, and Refunds

  • We maintain a strict no-return and no-refund policy.
  • Exchanges are only allowed for size issues (subject to availability), defective or damaged items, or incorrect products sent.
  • Customers must contact us within 3 days of receiving the order at support@urbancravin.com with images of the issue.
  • Customers are responsible for return shipping costs for exchanges.

Intellectual Property

All content on our website, including logos, images, and designs, is the property of UrbanCravin. Unauthorized use is strictly prohibited.

Privacy Policy

Your personal data is handled as per our Privacy Policy, which explains how we collect, use, and protect your information.

Limitation of Liability

UrbanCravin is not liable for any indirect, incidental, or consequential damages resulting from website use or order fulfillment issues.

Questions?

For any queries, contact us at support@urbancravin.com