Return & Exchange Policy
Last Updated: April 3, 2025
At UrbanCravin, we prioritize customer satisfaction while maintaining a strict no-return policy.
Returns
- 1.
Returns are accepted within 7 days of receiving your order.
- 2.
Items must be unused, unwashed, and in original packaging with tags attached.
- 3.
To initiate a return, please contact us at support@urbancravin.com with your order details.
- 4.
Return shipping costs will be borne by the customer unless the item is defective or incorrect.
- 5.
Please ensure you review your order carefully before confirming your purchase.
Exchange Policy
Exchanges are allowed only in the following cases:
- •Size issues (only if the requested size is available).
- •Defective or damaged items received.
- •Incorrect products sent by UrbanCravin.
Exchange Process
- 1.
Contact us at support@urbancravin.com within 3 days of delivery with order details and issue images.
- 2.
The item must be unused, unwashed, and with tags intact in its original packaging.
- 3.
Customers must bear the cost of shipping the item back for exchange.
- 4.
Once we receive and verify the returned item, we will process the exchange.
- 5.
The complete exchange process will be completed within 7–15 business days, including delivery of the exchanged product.
No Refunds
- •If an exchange is not possible, store credit may be provided at our discretion.
- •For exchange requests, contact support@urbancravin.com.
- •Refunds are not provided under any circumstances.