Return & Exchange Policy
Last Updated: April 3, 2025
At UrbanCravin, we prioritize customer satisfaction while maintaining a strict no-return policy.
Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unwashed, and in original packaging with tags attached.
- To initiate a return, please contact us at support@urbancravin.com with your order details.
- Return shipping costs will be borne by the customer unless the item is defective or incorrect.
- Please ensure you review your order carefully before confirming your purchase.
- For a smooth return or exchange process, please record an unboxing video; note that shipping charges for exchanges will be borne by the customer.
Exchange Policy
Exchanges are allowed only in the following cases:
- Size issues (only if the requested size is available).
- Defective or damaged items received.
- Incorrect products sent by UrbanCravin.
Exchange Process
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Contact us at support@urbancravin.com within 3 days of delivery with order details and issue images.
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The item must be unused, unwashed, and with tags intact in its original packaging
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Customers must bear the cost of shipping the item back for exchange.
- Once we receive and verify the returned item, we will process the exchange.
- Please note that customers are responsible for all shipping costs associated with exchanging a product.
- For a smooth return or exchange process, please record an unboxing video; note that shipping charges for exchanges will be borne by the customer.
No Refunds
- If an exchange is not possible, store credit may be provided at our discretion.
- For exchange requests, contact support@urbancravin.com.
- Refunds are not provided under any circumstances.
