Return, Exchange & Cancellation Policy

Last Updated: June 10, 2026

At UrbanCravin, we strive to provide the best experience to our customers. Please read our policy carefully before making a purchase. By placing an order, you agree to these terms and conditions.

1. Cancellation Policy

Once a payment is made, your order can only be cancelled within 1 hour of purchase.

• To cancel, please contact us immediately at urbancravinofficial@gmail.com with your order details.

• After 1 hour, orders are pushed into production/dispatch and cannot be cancelled or modified.

2. No Return & No Refund Policy

• All Sales Are Final: We do not offer returns, refunds, or replacements once the product is sold, unless specified under exceptional circumstances (Section 4).

• We do not provide cash or original-source refunds under any circumstances.

3. Sizing & No Exchange Policy

• Since our products are processed promptly on an order basis, we do not provide exchanges for sizing issues.

• We highly encourage you to thoroughly check our size charts before purchasing to achieve the best fit. (Please note that standard apparel sizes can have a minor variation of +/-0.5 inches).

4. Exceptional Circumstances (Damaged, Wrong, or Missing Items)

We take utmost care in quality checks, but in rare cases where you receive a damaged, wrong, or missing product, we will issue a replacement under the following strict conditions:

• Unboxing Video is Mandatory: A replacement will only be processed if you provide a complete, uncut, and unedited unboxing video showing the opening of the parcel from scratch.

• Timeline: You must report the issue to urbancravinofficial@gmail.com within 3 days of order delivery, along with the unboxing video and clear photos of the issue.

• Product Condition: The item must be unused, unwashed, and in its original packaging with all tags intact.

5. Damaged or Tampered Packaging

• Rejection at Delivery: If you notice that the outer packaging is significantly damaged or tampered with at the time of delivery, please reject the delivery immediately. This is the safest action.

• Post-Delivery Damage: If you accept the package and notice outer damage later, you must send us photos/videos of the packaging before and after unpacking within 24–48 hours of delivery.

6. Shipping Charges for Approved Exchanges

• For any approved replacement/exchange under exceptional cases, the customer is responsible for bearing all shipping costs back & forth (sending the item back to our warehouse and shipping the replacement).

For any grievances, queries, or assistance, feel free to reach out to our team at urbancravinofficial@gmail.com.