Return & Exchange Policy

Return, Exchange & Cancellation Policy

Last Updated: June 10, 2026

At UrbanCravin, we strive to deliver high-quality, trend-setting apparel and provide the best experience to our customers. Please read our policy carefully before placing an order. By making a purchase on urbancravin.com, you agree to the terms outlined below.

1. Cancellation Policy

  • Timeframe: Once an order is placed and payment is confirmed, it can only be cancelled within 1 hour of purchase.

  • How to Cancel: To request a cancellation, please contact our support team immediately at support@urbancravin.com or urbancravinofficial@gmail.com with your Order ID and order details.

  • Post 1-Hour Processing: After 1 hour, orders are automatically pushed into production, packing, or dispatch systems and cannot be cancelled or modified.

2. No Return & No Refund Policy

  • All Sales Are Final: Due to the custom, print-on-demand, and limited-edition nature of our products, we do not accept returns or issue refunds once an order is processed and delivered, except under verified exceptional circumstances (Section 4).

  • Refund Method: We do not provide cash or original payment source refunds under any standard circumstances once the order is shipped.

3. Sizing & No Exchange Policy

  • Size Verification: Because items are processed promptly per order, we do not offer size exchanges or replacements for sizing errors made during ordering.

  • Size Guide: We strongly advise customers to refer to our product size charts before placing an order. Please note that standard garment measurements may have a minor manufacturing tolerance variation of +/- 0.5 inches.

4. Exceptional Circumstances (Damaged, Wrong, or Missing Items)

We enforce strict quality control before shipping. However, in the rare event that you receive a damaged product, incorrect item, or missing item, a replacement will be processed strictly under the following mandatory terms:

  1. Mandatory Unboxing Video: A replacement claim will only be processed if you provide a clear, uncut, and continuous unboxing video from start to finish, showing the outer shipping label and the initial opening of the sealed parcel.

  2. Reporting Timeline: You must report the issue within 3 days (72 hours) of parcel delivery by emailing support@urbancravin.com or urbancravinofficial@gmail.com along with your Order ID, unboxing video, and clear photos of the defect/item.

  3. Product Condition: The item must remain unused, unwashed, unworn, and in its original state with all original product tags, labels, and packaging intact.

5. Damaged or Tampered Outer Packaging

  • Refusal at Delivery: If you observe that the outer courier packaging is visibly torn, tampered with, or heavily damaged at the time of delivery, please refuse to accept the package from the courier executive immediately.

  • Reporting Post-Delivery: If a damaged package is accepted, you must inform us within 24–48 hours of delivery with clear photographs/videos of the package prior to and after opening.

6. Replacement Shipping & Logistics

  • Shipping Charges: For any approved exchange/replacement under exceptional cases, shipping charges for sending the item back to our facility and dispatching the replacement unit may be borne by the customer, unless otherwise specified by our support team.

  • Delivery Timelines: Replacement dispatches follow our standard shipping timeline upon receipt and verification of the returned parcel at our warehouse.

7. Contact & Support

For any questions, grievances, or assistance regarding your orders, feel free to reach out to us:

  • Customer Support Email: support@urbancravin.com / urbancravinofficial@gmail.com

  • Helpline / WhatsApp: (+91) 9871822758

  • Website: urbancravin.com